Six years of digital transformation with Energie 360°

Not every collaboration is the same. At dreipol, we especially value those partnerships that, over time, move beyond the scope of mere project work and evolve into true partnerships. A prime example of this is our work with Energie 360°. For six years now, we’ve had the pleasure of continuously supporting Energie 360° as a digital partner on its journey toward digital transformation—from the corporate website to the customer portal to the AI-powered smart search function, we’ve worked together to ensure user-centered design and more efficient internal processes.

Working closely with the client, we’ve become a well-coordinated team that continues to work within the Scrum framework to this day. Every Tuesday, the entire team works together on-site to ensure short lines of communication and flexibility. In doing so, we didn’t just implement projects, but were able to build a team together with Energie 360° and support them in acquiring the skills they’ll need in the long term to carry out projects internally. In the most recent project—the redesign of the customer portal—Energie 360° handled the front-end development entirely on its own, while we supported them with our back-end, Scrum, and UX/UI expertise.

Thanks to this team effort, we have achieved a great deal over the past six years. With the redesign of the customer portal and online services, Energie 360° customers benefit from optimized management of their data and tools that allow them, for example, to report a change of address or increase their share of biogas. Visitors to the website also receive quick and reliable answers to their questions thanks to the new AI-powered search function. Using Retrieval-Augmented Generation, the AI feature draws exclusively on content from the Energie 360° website to provide concise, easy-to-understand answers—including source citations with links.

We developed a comprehensive, rapidly scalable design system for Energie 360° that is used company-wide and across all online services. The system is continuously refined based on customer feedback. In this way, we have created a foundation that allows new ideas to be quickly tested in the market and enables mailings, e-commerce platforms, and services to be adapted for new business cases.

We are particularly proud of the powerful form generator developed in cooperation with Energie 360°, which allows us to map complex business processes quickly and in a user-friendly way. The multi-step wizards guide users step by step through various workflows based on their inputs—for example, checking the feasibility of connecting to an energy grid and calculating an estimated price based on an address. This benefits not only Energie 360° and its customers but also the various energy network platforms. The flexible framework accommodates the individual circumstances of each energy network and allows them to tailor their communication specifically to the respective municipality and residents.

No seven-year itch and no end in sight: Our partnership has proven its durability, and our mutual appreciation has only grown over time. Such a close, long-lasting collaboration on an equal footing not only delivers the best results but is also enriching on a personal level. Many thanks to Energie 360° for the great trust you’ve placed in us! We’ve already accomplished a lot together, and yet our focus remains on the future. We’re very excited to see where this journey will take us next.